Reservations (airline)

Reservations (airline)
Reservations clerk: ABC Airways, Good morning. May I help you?
Mr. Ueda: Yes, do you have any flights to Berlin next Tuesday afternoon?
Reservations clerk: One moment, please... Yes. There´s a flight at 5:30 pm and one at 7:00 pm.
Mr. Ueda: That´s fine. Could you tell me how much a return flight costs? I´ll be staying there for three weeks.
Reservations clerk: Economy, business class or first class ticket?
Mr. Ueda: Economy, please.
Reservations clerk: That would be 1700 dollars.
Mr. Ueda: OK. Could I make a reservation?
Reservations clerk:: Certainly. Which flight would you like?
Mr. Ueda: The 5:30 pm, please.
Reservations clerk: Could I have your name, please?
Mr. Ueda: My name is John Ueda, that´s J-O-H-N U-E-D-A.
Reservations clerk: How would you like to pay, Mr. Ueda?
Mr. Ueda: Can I pay at the check-in desk when I pick up my ticket?
Reservations clerk:: Yes, but you will have to confirm this reservation at least two hours before departure time.
Mr. Ueda: I see.
Reservations clerk: Now you have been booked, Mr. Ueda. The flight leaves at 5:30 pm, and your arrival in Berlin will be at 3:30 a.m., local time. The flight number is ABC123.
Mr. Ueda: Thank you.

Confirmation of flight reservation
Reservations clerk: ABC Airways. Can I help you?
Mr. Ueda: Hello. I´d like to confirm my flight, please.
Reservations clerk:: May I have your name and flight number, please?
Mr. Ueda: My name is John Ueda and my flight number is ABC123.
Reservations clerk:: When are you leaving?
Mr. Ueda: On March 9th.
Reservations clerk: And your destination?
Mr. Ueda: Berlin.
Reservations clerk: Hold the line, please. (...) All right. Your seat is confirmed, Mr. Ueda. You´ll be arriving in Berlin at 3:30 am. local time.
Mr. Ueda: Thank you. Can I pick up my ticket when I check in?
Reservations clerk:Yes, but please check in at least one hour before departure time.



EXERCISES
A:

Reservations clerk: ABC Airways, good morning. May I help you?
You:
Reservations clerk: One moment, please... Yes. There´s a flight at 3:30pm and one at 7:30 pm.
You:
Reservations clerk: Economy, business class or first class ticket?
You:
Reservations clerk: That would be 2000 dollars.
You:
Reservations clerk: Certainly. Which flight would you like?
You:
Reservations clerk: Could I have your name, please?
You:
Reservations clerk: How would you like to pay?
You:
Reservations clerk: Yes, but you will have to confirm this reservation at least two hours before departure time.
You:
Reservations clerk: Now you have been booked. The flight leaves at ___, and your arrival in ___ will be at ____ a.m., local time. The flight number is ABC456.
You:


B:

Reservations clerk: ABC Airways. Can I help you?
You:
Reservations clerk: May I have your name and flight number, please?
You:
Reservations clerk: When are you leaving?
You:
Reservations clerk: And your destination?
You:
Reservations clerk: Hold the line, please. All right. Your seat is confirmed, You´ll be arriving in _____ at _____ local time.
You:
Reservations clerk: Yes, but please check in at least one hour before departure time.

Dialogue: Airport English

Pronunciation Practice: Passport
Business
Conference Meeting
Vacation
Weeks
Months
Hotel
Wine
Beer 



Immigration officer: Welcome to London. May I see your passport please?

You: Sure. Here it is.

Immigration officer: Where are you coming from?

You: I'm coming from Tokyo, Japan.

Immigration officer:What is the purpose of your visit?

You: I'm here on business.

Immigration officer: How long are you planning to stay?

You: I'll be staying for three weeks.

Immigration officer: Where will you be staying?

You: I'll be staying at a hotel.

Immigration officer: What is the name of the hotel?

You: ABC Hotel.

Immigration officer:Have you ever been to London before?

You: No, this is my first time.

Immigration officer: Do you have anything to declare?

You: None.

Immigration officer:Enjoy your stay.

You: Thank you.Practice Dialogue: Choose from the following: 
Paris, Los Angeles, Singapore, Toronto, Japan, Manila, Malaysia
Vacation, Business trip, Conference meeting
Hotel, ABC Hotel, XYZ Hotel,
None, 3 bottles of Wine, 6 cans of beer 

Immigration officer:Welcome to _______. May I see your passport please?

You: _________.

Immigration officer: Where are you coming from?

You: I'm coming from ________.

Immigration officer: What is the purpose of your visit?

You: I'm here on ________.

Immigration officer: How long are you planning to stay?

You: I'll be staying for _______.

Immigration officer: Where will you be staying?

You: I'll be staying at a _____.

Immigration officer: What is the name of the ______?

You: _______.

Immigration officer:Have you ever been to London before?

You: _________________.

Immigration officer: Do you have anything to declare?

You: ________.

Immigration officer: Enjoy your stay.

You: ________.


++++++++++++++++++++++++++++++++

Checking In the Airport 

1. Good morning. Can I have your ticket, please?
2. Here you are.

1. Thank you. Would you like smoking or non-smoking?
2. Non-smoking, please.

1. Would you like a window or an aisle seat?
2. An aisle seat, please.

1. Do you have any baggage?
2. Yes, this suitcase and this carry-on bag.

1. Here's your boarding pass. Have a nice flight.
2. Thank you.

Passport Control

1. Good morning. Can I see your passport?
2. Here you are.

1. Thank you very much. Are you a tourist or on business?
2. I'm a tourist.

1. That's fine. Have a pleasant stay.
2. Thank you.

++++++++++++++++++++++++++++++++

At the airport

Keiko: Passport and boarding pass, please.

Sam: Here is my passport, and my ticket.

Keiko: Where are you headed today?

Sam: I am going to London for a conference.

Keiko: How long will you be staying.

Sam: For five days.

Keiko: Thank you. How many bags are you bringing today, sir?

Sam: I want to check the large suitcase, and I want to carry the smaller one on with me.

Keiko: I will weigh them. Everything is fine. What seat would you like: window or aisle?

Sam: Window, please.

Keiko: No problem. And what do you want for your meal? Chicken or fish?

Sam: I would like fish, please.

Keiko: Good. Your seat is reserved. You can go to gate B 11.

Keiko: Thank you. Goodbye.

Asking the Concierge for Restaurant Advice

1

A: I need a suggestion for a restaurant here in Manhattan.
B: Certainly! How much are you planning to spend on dinner, sir?
A: My date's very sophisticated, so I'm sure she would expect nothing but the best.
B: May I suggest our own hotel restaurant? It got three stars in the latest restaurant review.
A: No, thank you, I want to go out on the town. What other ideas do you have?
B: There's always Gramercy Tavern. They have live jazz. The food is delicious, but very expensive.
A: That sounds like a good place to take a date. Can you make a reservation for me?
B: As you wish, sir. You'll have a wonderful time there.

2

A: Can you tell me about a nice restaurant to go to?
B: Of course! How much would you like to spend on your meal?
A: My date is quite sophisticated. She would expect nothing less than the best.
B: Well, how about our own hotel restaurant? It's conveniently located and has a three-star rating.
A: That's a good idea, except I want to go out, not stay in. Something else, maybe?
B: Well, how about Gramercy Tavern? It's a very popular tourist spot, with great food and music.
A: That sounds good! Could you call them to see if I can get a reservation?
B: Of course, sir. You've made a good choice.

3

A: So, now I need your help again, if you don't mind. I'm taking a date to a restaurant.
B: I'd love to help you! What is your budget for the dinner?
A: She strikes me as being very sophisticated. Only the best will do for her.
B: Well, what do you think about our very own hotel restaurant? It is very upscale, with a three-star rating.
A: I don't want to be cooped up in my own hotel tonight. How about another restaurant?
B: The Gramercy Tavern is highly rated. It has great food and live jazz, but it's not cheap.
A: Yes, that sounds like a winner. Would you please call them to reserve a table?
B: I'm already dialing, sir.

4

A: I'm taking a date to a restaurant, so could you please direct me to a good one?
B: But of course! How much are you thinking of spending on dinner?
A: She deserves nothing but the best, of course.
B: In that case, I would suggest our own hotel restaurant. The chef, the food, and the service are outstanding.
A: I promised her I would take her out to a restaurant. Do you have another one in mind?
B: You can always go to Gramercy Tavern. It's quite popular, despite its expensive entrees.
A: Great food and lots of patrons? What more could I want? Please reserve a table for me.
B: Yes, sir. You're going to have a great time.

5

A: I'm taking my date to a restaurant. Could you tell me about one or two good ones?
B: My pleasure! How much would you like to spend on your date?
A: She will want an excellent restaurant, of course.
B: You should know that our hotel chef was trained in Paris. The service and food are world-class.
A: I wanted to go out somewhere, not stay here. Do you know of another good restaurant?
B: You can't go wrong with Gramercy Tavern. It's famous for its food, service, and live jazz.
A: I like that! Could you please call them to see if we can get in tonight?
B: At once, sir. You'll love this place, I assure you.

6

A: Well, I've got a date. Now I need to find a restaurant. Can you help me?
B: No problem, of course! How much would you like to spend to impress the lady?
A: Nothing but the best for a pretty woman!
B: Sir, the restaurant you seek is right here. This hotel has a three-star restaurant.
A: I sort of suggested that we would go out on the town. Do you have another suggestion?
B: Gramercy Tavern is at least as good as our own hotel restaurant. Plus, they have live jazz.
A: Gramercy Tavern? I think I've heard of that before. Call to get us a table, okay?
B: Right away, sir. She will be impressed with your local knowledge.

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Copyright © 2013. All rights reserved.

Asking the Concierge for Sightseeing Advice

1

A: The front desk told me to ask you for sightseeing advice.
B: Of course. I'd be more than happy to help. I am, after all, the hotel's concierge.
A: Concierge? What exactly is that?
B: We advise you on where to visit, eat, or shop during your stay here in New York.
A: Great! So where should I start my sightseeing?
B: The Statue of Liberty is always a good place to begin.
A: I saw the Statue of Liberty on my last visit here. Can you recommend somewhere else?
B: Hmm. What type of interests do you have?
A: In my spare time, I really like to view art and go running.
B: Aha! Have you been to Central Park or the Museum of Modern Art?
A: No, but I've heard a lot about both.
B: Well, Central Park is wonderful for running. Afterwards, you should head to the Museum to enjoy the art.
A: Great! That sounds like a plan. Thanks a lot.
B: I'm sure you'll have a good time there.

2

A: I was told to see you about going sightseeing.
B: It's my pleasure. I'm the hotel's concierge, at your service.
A: Concierge? Could you explain that to me?
B: We help direct hotel visitors to popular places to visit, eat, and shop.
A: Very good. So where shall I begin my sightseeing?
B: I would suggest the Statue of Liberty.
A: Gee, I've already seen the Statue of Liberty. What about another site?
B: Let me see. What do you like to do in your spare time?
A: I really like to run. And I like art.
B: Well, there you go! Have you ever visited either Central Park or the Museum of Modern Art?
A: No, but I've been meaning to.
B: Well, Central Park is fantastic for running. Then you can go to the Museum to look at the beautiful art.
A: That sounds like a great plan. I'll do that.
B: Enjoy your run and your visit!

3

A: I need some sightseeing advice.
B: That's what I'm here for, sir. Every good hotel has a concierge like me.
A: I don't travel a lot. What exactly is a concierge?
B: A concierge helps visitors like you find great places to visit, shop, and eat.
A: That's great! So tell me, where should I go first?
B: I'd suggest that you start at the Statue of Liberty.
A: You know, I've already been there. Can you suggest another place?
B: Maybe. Tell me what you like to do in your spare time.
A: When I have some free time, I often spend it running or at museums.
B: Well, have you ever been to either Central Park or the Museum of Modern Art?
A: No, but I sure would like to.
B: Central Park is great for just about everything outdoors. Then you can visit the Museum of Modern Art.
A: Both places sound great. I'll try to do that today.
B: Enjoy the views at both places.

4

A: I'm going sightseeing, but I'd like to get your advice first.
B: I'm only too happy to help. Tourists should always check with their concierge first.
A: Concierge? I'm not familiar with that word.
B: A concierge directs visitors to the city's great tourist, shopping, and eating places.
A: That sounds great. Now, is there any place that I should hit first?
B: Well, if you're like most people, you'll want to go to the Statue of Liberty.
A: I've already seen it, I loved it, but today I want to go somewhere else.
B: Sure! Tell me about your interests.
A: I like to run and I like to see the works of the masters.
B: You'll get along fabulously at Central Park and the Museum of Modern Art! Have you been to either?
A: No, I just haven't had the opportunity.
B: You'll love Central Park for running. Later on, you can go to the Museum of Modern Art.
A: Thank you. That's what I'll do.
B: This might be the best day of your visit.

5

A: I need some sightseeing advice. I was told to come to see you.
B: As your concierge, it is my pleasure to help you, sir.
A: Concierge? Are we speaking English here?
B: A concierge helps you find all the great places for visiting, shopping, and eating.
A: What would you suggest that I visit first?
B: How about starting at the Statue of Liberty? Many people like to begin there.
A: The last time I was here, I visited the Statue. So do you have another place in mind?
B: I think so. Tell me what interests you.
A: I'm big on running, although maybe I like art even more than running.
B: Then you must go to Central Park and the Museum of Modern Art! Have you been to either one?
A: No. I haven't had a chance to go to either of them.
B: Both places are usually crowded with natives and tourists. You'll love the Park and the Museum.
A: Thank you. That's great advice.
B: This might be the best day of your visit.

6

A: Can you give me some advice about going sightseeing?
B: Your concierge, sir, is the right person to ask when you need sightseeing advice.
A: What in the world is a concierge?
B: We direct visitors to all the great tourist, shopping, and eating spots in the city.
A: Then what would you recommend as a starting point for my sightseeing?
B: Definitely the Statue of Liberty. I think that that is everyone's favorite first stop.
A: Actually, I've already been there twice. Do you have another suggestion?
B: I think I can come up with something. How do you spend your spare time?
A: I keep my body healthy by running and my mind active by visiting museums.
B: Well, the Museum of Modern Art and Central Park were made for you! Have you gone to either one?
A: No, although I've heard great things about both of them.
B: You don't want to miss either place. Central Park and the Museum of Modern Art are big and beautiful.
A: Sounds great! I'll get my running gear and then I'm out of here.
B: This is a day you're going to remember for a long time.

Disputing the Bill

http://www.agendaweb.org/listening/practical-english-conversations.html

1

A: My amenities bill says that I owe $10 for a movie, but I never ordered one.
B: Let's see. It says that you were charged Monday at 9:00 p.m. for the movie "Titanic."
A: That's absolutely wrong! I was out exploring the city Monday night.
B: Okay, let me see what I can do.
A: Thank you. I didn't think it would be this simple.
B: I can take the $10 off your bill, but I need to charge you $2 for the service.
A: Are you serious? I have to pay $2 for a movie I never watched?
B: Unfortunately, sir, it's how the computer is programmed.
A: This is outrageous! I'm never coming back to this hotel again!
B: I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.

2

A: I just discovered that I owe $10 for a movie that I never ordered.
B: Let me check, sir. You were charged for watching "Titanic" Monday night.
A: That is absolutely incorrect! I was out on the town Monday night.
B: Okay, sir, bear with me a moment.
A: Thank you for taking my word over the computer's word.
B: One slight problem, sir. I need to charge you $2 to remove this error from your file.
A: You can't be serious. You're making me pay $2 for a movie I never watched?
B: I feel your pain, sir.
A: Absolutely unbelievable! You people should be ashamed of yourselves.
B: I agree with you, sir, but all I do is work here.

3

A: You guys are charging me $10 for a movie that I never ordered or saw.
B: Let's see, sir. According to your file, you watched "Titanic" Monday evening.
A: The wrong information is in my file. I was at a concert Monday night.
B: Well, your word overrules the file, sir. One moment, please.
A: I knew you'd see it my way.
B: Sir, I deleted the $10, but I had to add a $2 service charge to your bill.
A: Am I in the Twilight Zone? You're charging me for a movie I never saw?
B: Please don't blame me, sir. Blame the computer programmer.
A: This is highway robbery. I've got a good mind to call the police!
B: If it makes you feel any better, other guests feel the same way.

4

A: Why am I being charged $10 for a movie that I never ordered?
B: Sir, according to your file, you spent Monday evening watching "Titanic."
A: The file is wrong. I was at a great concert that night.
B: Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
A: Thank you for taking care of it so quickly.
B: Sir, when I deleted the $10, the program automatically added a $2 service charge.
A: You can't do that! You can't charge me for a mistake that you made!
B: Sometimes you can't win for losing, sir.
A: Now I've seen it all! What a rip-off this place is!
B: I don't blame you, sir. Two dollars is a lot of money.

5

A: I need to know why I'm being charged $10 for a movie that I never ordered.
B: Hmm. Your file shows that you watched "Titanic" Monday night.
A: Monday night? Monday night I was at a great concert.
B: Well, as they say, garbage in, garbage out. Let me correct this error, please.
A: Thank you. It's very nice when problems can be solved quickly.
B: When I deleted the $10, the computer automatically added a $2 service charge.
A: Are you crazy? You made the mistake and now you're charging me for your mistake?
B: Sir, if it makes you feel any better, the $2 service fee used to be $5.
A: Why don't you just stick a gun in my ribs and take everything I have?
B: Unfortunately, sir, you'll have to pay the $2, whether you like it or not.

---

Checking Out

1

A: I am checking out. Here is the key to my room.
B: Thank you. I'll just print out your receipt, and then you're free to go. Here you go!
A: Thanks.
B: If you don't mind me asking, how did you enjoy your stay at New York Hotel?
A: This hotel could use some insecticide, but my time in New York was thoroughly delightful.
B: That's very honest of you. Rest assured that this hotel will have no insects next time.

2

A: I want to check out. Here is my room key.
B: One second, sir, while I print out your receipt. Here you are.
A: Thanks.
B: May I ask, sir, if you enjoyed your stay?
A: Except for one night, I enjoyed the hotel. And I loved New York, of course.
B: Thank you for your honesty. I assure you there will be no cockroaches next time.

3

A: I'm leaving. Here is my key.
B: Just one second, sir, and I'll give you your receipt. Here you go.
A: Thank you very much.
B: Sir, did you enjoy your stay here?
A: Most of my time here was pleasant. And New York itself is fantastic.
B: I'm glad you enjoyed the city, anyway. But please don't think too unkindly of us.

4

A: I'm out of here. Here's my key.
B: Give me just a few seconds, sir, and I'll hand you your receipt. Here you are.
A: I thank you.
B: I hope you enjoyed your stay, sir.
A: I only had nine little problems here. Other than that, I enjoyed my stay, and I loved the city.
B: I apologize again for the cockroaches, sir. I hope you have a nice trip home.

5

A: My stay is over. Here's the key to my room.
B: Thank you. And here's your receipt, sir.
A: Many thanks.
B: I hope your stay here was satisfactory, sir.
A: This could be a great hotel, once you get rid of the insects. The city itself is great.
B: I'm glad that the little problem didn't ruin your visit. Please have a pleasant trip home.

6

A: This visit is over for me. Here's your room key.
B: Thank you for that, and in return, here's your receipt.
A: And thanks to you.
B: I hope you'll visit us again, sir.
A: I'd be willing to try this hotel again, if you can promise me no more cockroaches.
B: I guarantee you that our little “friends” won't be back. I hope your trip home is pleasant.

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Getting a Taxi via the Front Desk

1

A: I need to get a taxi.
B: We have a variety of transportation services. Would you prefer a private vehicle to a taxi?
A: No, that won't be necessary. I just need a taxi.
B: Perhaps you'd prefer a limousine. That's such a stylish way to travel.
A: Just a taxi, please.
B: And what is your destination?
A: I'm going to Rockefeller Center.
B: I see. What time do you want to depart from the hotel?
A: I want to leave as soon as possible.
B: Okay, a taxi will arrive in seconds, sir.
A: Thank you, I'm coming down now.
B: It won't be but a few seconds, sir.

2

A: I need a taxi, please.
B: We have various transportation services. Would you prefer a private vehicle?
A: No, thanks. A taxi is just fine.
B: May I suggest a limo? It's nice to pamper yourself once in a while.
A: I don't want anything except a taxi, thank you.
B: I understand. And where will you be going?
A: Rockefeller Center.
B: And what time would you like to be picked up?
A: The sooner the better.
B: A taxi will be here shortly, sir.
A: Great! And remember, a taxi, not a limo.
B: A taxi it is, sir.

3

A: Can you get me a taxi?
B: We offer various types of transportation. Perhaps you'd like to upgrade to a private vehicle?
A: Thanks, but no thanks. A taxi will do just fine.
B: In that case, how about a limo? Then you can travel in style.
A: No, I hate limousines. They're gas guzzlers.
B: Got it, sir. Where would you like the taxi to take you?
A: My destination is Rockefeller Center.
B: What time do you want to leave the hotel?
A: As soon as possible.
B: I'll call the taxi immediately, sir.
A: I'm coming downstairs now.
B: A brand new taxi is pulling up now, sir.

4

A: I'm going to need a taxi.
B: You don't have to restrict yourself to a taxi. We can offer you a private vehicle.
A: A private vehicle, huh? No, a taxi is okay.
B: Some people find a limo to be much more comfortable than a taxi.
A: No, I wouldn't be caught dead in a limo.
B: No upgrade of any kind. And where might you be going?
A: I'm headed to Rockefeller Center.
B: When shall I tell the taxi to be here?
A: Right now.
B: The taxi will be here immediately, sir.
A: Good, I'm leaving my room in about one minute.
B: You won't have to wait a second, sir.

5

A: I need a taxi.
B: We could easily provide you with a private vehicle, if you'd prefer.
A: No, the taxi will do.
B: Perhaps you'd like to take a beautiful limousine.
A: No, thank you. Taxis and I get along just fine.
B: No private vehicle, no limo. Got it. Where are you going?
A: I'm seeing a show at Rockefeller Center.
B: What time should the taxi be here to pick you up?
A: I'm ready to go right now.
B: I'll have a taxi for you momentarily, sir.
A: Great! As soon as I brush my teeth, I'll be downstairs.
B: You'll enjoy our new, clean taxis, sir.

6

A: Could you please reserve a taxi for me?
B: Do you think a private vehicle might be more to your liking?
A: A private vehicle? No, thanks, I won't need one.
B: Even better than a private vehicle is a limo. How does that sound?
A: T A X I, please.
B: A taxi it is. Where will you be headed?
A: Rockefeller Center. Can you get the taxi here immediately, please?
B: A taxi will be here in just a minute, sir.
A: Good. I'll get my coat and come downstairs.
B: The taxi will be ready when you are, sir.

Calling to Cancel a Reservation

1

A: I'm calling to cancel a reservation I made earlier in the week.
B: To cancel your reservation, I need your name, phone number, and date of trip, please.
A: Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April.
B: I see your reservation on my computer. Let me just cancel it, and you'll be all set!
A: Thanks. I'll call again when things get better at home.
B: You're welcome.

2

A: I need to cancel my reservation. I have personal matters that need fixing.
B: That's not a problem. Just give me your name, phone number, and date of visit.
A: Rudy Randolph, 818-555-1234, April 9 through 15.
B: I see your info here on the screen. I'll hit just one button, sir, and you're cancelled.
A: Thank you. I'm glad that wasn't too much of a bother.
B: It's a pleasure.

3

A: I made a reservation earlier this week, but I have to cancel it.
B: No problem, sir. Just tell me your name, phone number, and date of reservation.
A: Great! I'm Rudy Randolph, 818-555-1234, and my reservation was for April 9 to 15.
B: Sir, let me hit the delete button, and your reservation will be cancelled.
A: That was nice and fast. Thanks.
B: Not at all.

4

A: I hate to do this, but I've got to cancel a reservation I made earlier this week.
B: All I need is your name, phone, and reservation date.
A: My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9.
B: Randolph, Rudy. Let me hit one button, sir, and now your reservation is cancelled.
A: Thank you. I'll make another reservation as soon as I can.
B: It's been my pleasure to help you.

5

A: My wife is sick, so I have to cancel a reservation I made.
B: If you'll just give me your name, phone, and date of visit, I can cancel your reservation.
A: I'm Rudy Randolph at 818-555-1234, April ninth to the fifteenth.
B: Mr. Randolph. Okay, one second, sir, and there you go. Your reservation is now cancelled.
A: I wish everything in life was so simple, thank you.
B: Not a problem, sir. Please remember us in the future.

Talking to Room Service

1

A: I'd like to order dinner.
B: What would you like?
A: I'd like to order a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I'm sorry. We're currently out of filet mignon. May I suggest the porterhouse instead?
A: I'd prefer the filet, but the porterhouse will do.
B: And may I suggest chocolate-covered strawberries with the champagne?
A: Normally, I would take you up on that suggestion, but just the champagne will do for tonight.
B: Okay, no strawberries. Room service will be charged to your amenities account. Is that all right?
A: That's fine.
B: It will be up shortly. Enjoy your food, sir.

2

A: Could I order dinner?
B: Of course. What would you like?
A: I want a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I'm so sorry. We ran out of filet mignon. May I suggest the porterhouse instead?
A: That's too bad, but the porterhouse will be okay.
B: May I be so bold as to suggest chocolate-covered strawberries with the champagne?
A: Not tonight, thank you.
B: No strawberries. We'll charge your amenities account, if that's okay.
A: Charge it to whatever account you like.
B: Your meal will be delivered as soon as it's all ready. Enjoy!

3

A: Could you bring me some food, please?
B: Sure. What do you fancy?
A: Can I have a bottle of champagne, lobster tail, and filet mignon, medium rare?
B: Sir, the filet mignon was so popular tonight that we ran out. May I suggest the porterhouse?
A: No filet? Okay, porterhouse will be fine then.
B: Perhaps you would like chocolate-covered strawberries with the champagne?
A: Not tonight, but thank you for the suggestion.
B: Okay. This will be charged to your amenities account, okay?
A: No problem.
B: Your food will be brought to you momentarily. I hope you enjoy it.

4

A: I'd like you to bring me some food.
B: Just name it, sir.
A: Please send up a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: Regrettably, we're currently out of filet mignon. May I suggest the porterhouse instead?
A: Sure, I love porterhouse, too.
B: Would you be interested in chocolate-covered strawberries with the champagne?
A: I'd love to, but I'm allergic to strawberries.
B: Okay, no strawberries tonight. The items will be charged to your amenities account.
A: Go right ahead.
B: Our staff will bring you your order in as short a time as possible.

5

A: I need something to eat, please.
B: Tell me what you're hungry for.
A: I feel like champagne, lobster tail, and filet mignon, medium rare.
B: Unfortunately, we're out of filet mignon at the moment. May I suggest the porterhouse instead?
A: I prefer filet, but porterhouse is good, too.
B: Perhaps I could interest you in chocolate-covered strawberries with the champagne?
A: Just the champagne will be fine, thank you.
B: You'll see this charge on your amenities account.
A: That's fine.
B: It won't be long until your food is delivered. I know you'll enjoy it.

6

A: Can I order something from the kitchen?
B: Just tell me what you'd like, please.
A: A bottle of champagne, lobster tail, and filet mignon, medium rare would hit the spot.
B: I hate to tell you this, but we have no more filet mignon. May I suggest the porterhouse instead?
A: Sure! Right now, I would even eat hamburger!
B: Have you ever tried chocolate-covered strawberries with champagne?
A: Thank you, but I just finished eating some chocolate-covered cherries.
B: That'll be a bottle of champagne, lobster tail, and porterhouse, all charged to your amenities account.
A: Not a problem.
B: Please call if you have any other requests. Your food will be delivered promptly.

Requesting a Wake-Up Call

1

A: I need to request a wake-up call for tomorrow morning.
B: What time do you want the call?
A: I need two calls, one at 7 and another at 7:15.
B: We can certainly do that. Expect a call from us at 7:00, and then again at 7:15.
A: Actually, can I change the latter wake-up call to 7:30 am?
B: I can certainly do that. Is there anything else?
A: I can't think of anything. If I do think of something, I'll be sure to call again.
B: Okay. Good night, sir.

2

A: I need a wake-up call tomorrow morning.
B: Of course. When would you like the call?
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: No problem. We'll give you both calls.
A: Do you know what, let's change the second call to 7:30.
B: No problem. Anything else, sir?
A: Not at the moment, thank you.
B: Let me know if you do need anything.

3

A: Can you give me a wake-up call tomorrow?
B: Certainly. What time would you like us to call you?
A: I need two wake-up calls, if you don't mind, one at 7 and the other at 7:15.
B: Not a problem. We'll call you tomorrow morning at 7, and again at 7:15.
A: On second thought, you'd better make that second call at 7:30 instead of 7:15.
B: Said, and done. Will there be anything else?
A: No, that gets it for now, thank you.
B: Well, give us a call if there's anything more we can help you with.

4

A: Tomorrow I'm going to need a wake-up call.
B: Not a problem. What time shall we call you?
A: I always hit the snooze button, so give me two calls, one at 7 and another at 7:15.
B: It'll be our pleasure. We'll call you at 7 and then at 7:15.
A: Oops, cancel that. Change the second call to 7:30, will you, please?
B: No sooner said than done. Can I help you with anything else?
A: No, that's about it for now.
B: Okay, sir. Have a pleasant evening.

5

A: I need a wake-up call tomorrow.
B: What time would you like your wake-up call?
A: I need two calls, one at 7 and another at 7:15.
B: That is no problem at all, of course. You'll get a call at 7:00, and another at 7:15.
A: Then again, I think 7:15 is too early. Change 7:15 to 7:30, please.
B: So, that'll be a call at 7 and another at 7:30. Do you have any other requests?
A: Not just now, but if I do think of something later, I'll give you a ring.
B: Okay, sir. Sleep well.

6

A: I've got to get up early tomorrow, so please give me a wake-up call.
B: Of course. We can give you a call anytime you like.
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: Your wish is our command. Expect a call at 7, and another one at 7:15.
A: Wait a minute! I don't like 7:15, now that I think about it. Change it to 7:30.
B: The second call is now changed to 7:30. Is there anything else we can help you with?
A: Nothing that I can think of right now. If something comes up, though, I'll call you.
B: We're here all night long if you need anything.

Checking into the Hotel

Checking into the Hotel

A: I have a reservation. My name is John Sandals.
B: May I see your ID, please, Mr. Sandals?
A: Certainly. Here it is.
B: Thank you. Do you have a credit card, Mr. Sandals?
A: Yes, I do. Do you accept American Express?
B: Sorry, sir, just VISA or MasterCard.
A: Here's my VISA card.
B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, it sounds like everything I expected.
B: Here's your key, sir. If you need anything, just dial 0 on your room phone.

2

A: I have a reservation under the name of Sandals.
B: Could I see your ID, please, sir?
A: Of course! Let me take it out of my wallet.
B: Thank you, sir. Now, do you have a credit card, sir?
A: Yes, of course. Is American Express okay?
B: I'm sorry, sir. Only VISA or MasterCard.
A: In that case, here's my VISA.
B: Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir?
A: Yes, I'm easy to please.
B: Very good. Here is your room key, sir. If you need anything at all, please dial 0.

3

A: My name is Sandals, I have a reservation.
B: May I see your identification, please, sir?
A: Here you are.
B: Thanks. Do you have a credit card, sir?
A: Of course. Will American Express do?
B: I'm very sorry, sir. We accept only VISA or MasterCard.
A: No problem. Here's my VISA.
B: Thanks. Room 507 is a spacious, nonsmoking room, with a queen bed. Does that meet your expectations?
A: Yes, that sounds like what I want.
B: That's wonderful, sir. Now, here's your key. Should you need anything, just dial 0.

4

A: I'm John Sandals, and I have a reservation.
B: Would you show me your ID, sir, please?
A: Here you go.
B: Thank you very much. Now, sir, do you have a credit card?
A: Certainly! Would you like my American Express card?
B: Regrettably, Mr. Sandals, we accept only MasterCard or VISA.
A: I thought American Express was accepted everywhere. Never mind. Here's my VISA.
B: Thanks. You're in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir?
A: Yes, that's just fine.
B: I'm happy to hear that. Here is your key. Just dial 0 if you need anything.

5

A: My name is John Sandals, and I've got a reservation.
B: May I see some identification, sir, please?
A: Sure. Here you are.
B: Thank you so much. Have you got a credit card, Mr. Sandals?
A: I sure do. How about American Express?
B: Unfortunately, at the present time we take only MasterCard or VISA.
A: No American Express? Okay, here's my VISA.
B: Thank you, sir. You'll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?
A: Yes, that'll be fine.
B: That's great. This is your key, sir. If you need anything at all, anytime, just dial zero.

6

A: I've got a reservation here. My name is John Sandals.
B: Mr. Sandals, may I see your ID, please?
A: One second, please, while I dig it out here.
B: Now, sir, do you have a credit card?
A: Yes, I do. Do you accept American Express?
B: I'm sorry, Mr. Sandals, but we accept only MasterCard or VISA.
A: That's okay, I've got plenty of cards. Here's my VISA.
B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, that's just what I wanted.
B: Here's your key, sir. If you need anything, just dial 0 on your room phone.

Calling to Get a Reservation

Calling to Get a Reservation
1

A: I'd like to reserve a hotel room.
B: That should be no problem. May I have your full name, please?
A: My name is John Sandals.
B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?
A: I'm planning to visit New York from Friday, April 14 until Monday, April 17.
B: Our room rates recently went up. Is that okay with you, Mr. Sandals?
A: How much per night are we talking about?
B: Each night will be $308.
A: That price is perfectly acceptable.
B: Wonderful! Do you prefer a smoking or nonsmoking room?
A: Nonsmoking, please.
B: Next question: Is a queen-size bed okay?
A: That sounds fine.
B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.
A: Certainly. My phone number is 626-555-1739.
B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

2

A: Hi there, I want to reserve a hotel room.
B: No problem at all. Could I have your full name, please?
A: Sure, John Sandals.
B: Hi, Mr. Sandals. I'm Michelle, at your service. When do you need the room?
A: My plans are to be there April 14th to the 17th.
B: We have new room rates, sir. Will that be acceptable to you?
A: It depends on the price, of course. What is it?
B: It's $308 a night.
A: I have no problem with that.
B: Great! Would you prefer smoking or nonsmoking?
A: Definitely nonsmoking. I can't handle that smell.
B: Nonsmoking. Now, is a queen-size bed okay?
A: No problem.
B: Great, Mr. Sandals. Your reservation is confirmed. Now all I need is your phone number.
A: Of course! It's area code 626-555-1739.
B: Thank you so much, Mr. Sandals. We look forward to seeing you!

3

A: I need to reserve a room.
B: Not a problem. May I have your name, please?
A: Of course. I'm John Sandals.
B: Hi, sir. My name is Michelle. Could you tell me when you need the room?
A: Right now. I plan to be there in April from the 14th to the 17th.
B: Perhaps you didn't know that we have new room rates. Do you find that acceptable, sir?
A: Maybe. How much is a room?
B: The price per night is $308.
A: That sounds fine to me.
B: Fantastic! Would you like a smoking or nonsmoking room?
A: I hate cigarettes! Nonsmoking.
B: That'll be nonsmoking. Now, do you approve of a single queen-size bed?
A: That'll be no problem.
B: I'm happy to hear that, sir. Your reservation is all set except for your phone number.
A: Sure! My number is 626-555-1739.
B: 626-555-1739. Thank you for doing business with us, Mr. Sandals.

4

A: I need a hotel room.
B: That's no problem at all. May I have your name, please?
A: Certainly. My name is John Sandals.
B: It's a pleasure, Mr. Sandals. My name is Michelle. What days will you need a room?
A: Friday afternoon, April 14 through Monday morning, April 17.
B: One minor problem, sir. Our prices are now slightly higher. Is that acceptable, sir?
A: Please tell me the price, so I can make a decision.
B: It'll be $308 nightly.
A: That's a reasonable price.
B: Good! Now, sir, do you have a preference for smoking or nonsmoking?
A: I quit smoking, so nonsmoking.
B: I hear you, sir. Nonsmoking. Now, about the bed, is a queen-size okay?
A: A queen sounds great.
B: Okay, sir, let me reserve those dates, there. Now, if you'll just tell me your phone number.
A: That would be 626-555-1739.
B: That's 626-555-1739. Thank you so much for choosing our hotel, sir!

5

A: I need a room for a few days.
B: That won't be a problem. Could you please tell me your name?
A: John Sandals. That's S A N D A L S.
B: Sir, I'm Michelle, and I run the front desk. Please tell me the days you'll be here.
A: I'll be there in April: Friday through Monday, the 14th through the 17th.
B: We recently changed many things here, sir, including our prices. Do you mind, sir?
A: Possibly. What's the actual price?
B: The price will be $308 a night.
A: $308! That's not bad.
B: Very good. Now, Mr. Sandals, about the room, smoking or nonsmoking?
A: Nonsmoking, definitely!
B: Most of our clients prefer nonsmoking. Now, does a queen sound okay?
A: Yes, that'll be just fine.
B: One more second, sir. Your reservation is now verified, so all I need is your phone number.
A: It's 626-555-1739.
B: Let me repeat that: 626-555-1739. Okay, sir, we look forward to seeing you in April!

6

A: Can I reserve a hotel room?
B: I assure you, that's not a problem. What is your full name, please?
A: My name's John Sandals.
B: It's a pleasure to assist you. Please tell me when you'll be needing the room, sir.
A: If my plans don't change, I'll need a room April 14 till April 17.
B: Sir, our room prices are slightly higher than you may have thought. Will that be okay?
A: Tell me how much it will be, and I can tell you if it's okay.
B: Only $308 per night, before taxes, of course.
A: $308 a night? That's a fair price.
B: Now, as for the room, sir, do you prefer smoking or nonsmoking?
A: Nonsmoking, please.
B: Nonsmoking. Now, sir, does a single queen-size bed meet your approval?
A: I have absolutely no problem with that.
B: Queen, nonsmoking. Okay, sir, your room is reserved. Now if you'll just give me your phone number.
A: Not a problem. The number is 626-555-1739.
B: Thank you for making a reservation with us. We look forward to seeing you in April!